Expedia introduced a toolkit for hotels, Expedia Powered Technology, allowing hotels to offer packages and loyalty enrolment via Expedia sites. Private Label Packages: Expedia’s best-in-class dynamic packaging technology Partner Loyalty Enrolment: Enables hotels to sign up Expedia site users to their own brand loyalty programs. MICE Booking Technology: Automates the booking process for meeting organizers and […]
As hotel companies cater to more loyalty members by broadening their number of brands, non-hospitality retail brands are preparing to bank on loyalty of a different type as they enter the hotel sector within the next two years. Home furnishing company West Elm will open its first hotel in Detroit next year (2018) and will add […]
With many hotels now offering personalised service and improving their amenities, the ability to provide guests with a goodnight sleep seems like an opportunity hotels could tap on to further differentiate themselves. Beyond providing amenities such as blackout shades, high-end pillow-top mattresses and soothing lights, hotels are also collaborating with sleep specialists to work with […]
Did you know that Airbnb offers restaurant reservations with restaurant reservation app Resy! Airbnb partnered with 650 US restaurants and they are looking to expand its inventory to restaurants in other countries. Restaurants are curated and they include local favourites, award winners and international destinations. This integration of dining allows Airbnb to offer a seamless […]
Four seasons Chat enables guests to send and receive messages with on-property staff before, during and after their stay. The chat is available on the Four Seasons App, Facebook Messenger, WeChat and SMS. In a pre-launch pilot program at 30 hotels, more than half the guests used the service, sending an average of more than […]
Disney’s parks and resorts are experiencing increasing growth and popular Disney franchises like Pixar and Star Wars have propelled expansion into overdrive. Disney is currently working on projects such as the Star Wars-themed lands at Disney’s Hollywood Studios in Florida and Disneyland in California, and Toy Story Land at Hollywood Studios which is expected to open […]
A recent initiative by Sheraton Hotels & Resorts taps on the business travelers that are away from their family during the holiday season. “Message on a Bottle” program allows friends and family to send well wishes from home to travelers staying at a Sheraton property. The personalized bottle will be placed in the guest’s room to […]
To further enhance guests experience, Hotel Innovation Committee came up with a recommendation whereby tourists arriving in Singapore will be able to get checked into their hotel room as they clear immigration and their luggage will automatically be sent to their hotel room!! Providing seamless check-in would relieve one of the major pain points in […]
Hi guys! As we all know, technology has been improving tremendously and is being integrated into our daily lives. An article i read recently: A Californian company Savioke created a friendly-looking robot, which has a compartment that allows hotel staff put things inside and deliver them to guests. Relay has made 11,000 guest deliveries at five […]