Hi guys, I would like to share this article that I came across while reading The Straits Time yesterday. Apparently, Singapore Tourism Board (STB) and the Hotel Innovation Committee will be starting on the Smart Hotel Technology Roadmap late next year. This is part of Singapore’s efforts to hotels more productive through introduction of technology. […]
Travellers are becoming more aware of their carbon footprint, and are looking to minimise it wherever and however they can — starting with booking rooms at hotels with the same values. The hotels that embrace these values and adopt the guest experience to them not only welcome more guests, they also cut down on energy waste and save money. […]
In a world of countless choice, hotels are making themselves stand out. A tight theme helps. The newly opened “Book and Bed” in Tokyo joined the city’s coolest independent book publisher, Shibuya Publishing & Booksellers, to curate its 1,700-strong library, which you can read in your ‘bookshelf bed’. A Barcelona hotel has gone one step […]
2015 was the year that saw Japan successfully pull off a hotel manned solely by robots. Hotels will continue in a techie vein this year, focusing on a smoother experience for guests. Arrive hotel, opening in Palm Springs, is the creation of Facebook millionaire Erza Callahan. It’s a hotel for the social media age, with easy […]
With many hotels now offering personalised service and improving their amenities, the ability to provide guests with a goodnight sleep seems like an opportunity hotels could tap on to further differentiate themselves. Beyond providing amenities such as blackout shades, high-end pillow-top mattresses and soothing lights, hotels are also collaborating with sleep specialists to work with […]
The first thing I think of when I see the title I just wrote would be posh/insta-worthy hotel interiors/environments, but this post isn’t about that. The other day I was scrolling through Instagram stories and I came across a bride’s post about her stay at The Westin Singapore. She zoomed in on the front pillows […]
SMRT’s crisis communication I believe it is no longer shocking to us that trains break down in Singapore. Although there had been a high number of train disruptions, it still seems that SMRT is not mastering or improving on its public relations. As you can see from the image below, this is their Facebook message […]
Did you know that Airbnb offers restaurant reservations with restaurant reservation app Resy! Airbnb partnered with 650 US restaurants and they are looking to expand its inventory to restaurants in other countries. Restaurants are curated and they include local favourites, award winners and international destinations. This integration of dining allows Airbnb to offer a seamless […]
Four seasons Chat enables guests to send and receive messages with on-property staff before, during and after their stay. The chat is available on the Four Seasons App, Facebook Messenger, WeChat and SMS. In a pre-launch pilot program at 30 hotels, more than half the guests used the service, sending an average of more than […]
There are rising standards of service and professionalism in the hospitality industry with the rise in affluence. For instance in China, there is a continued demand in butlers that there is even a butler school called the “International Butler Academy” in central Chengdu which provides intensive training 15-hours a day and a 6-weeks course would […]