SMRT’s crisis communication I believe it is no longer shocking to us that trains break down in Singapore. Although there had been a high number of train disruptions, it still seems that SMRT is not mastering or improving on its public relations. As you can see from the image below, this is their Facebook message […]
Did you know that Airbnb offers restaurant reservations with restaurant reservation app Resy! Airbnb partnered with 650 US restaurants and they are looking to expand its inventory to restaurants in other countries. Restaurants are curated and they include local favourites, award winners and international destinations. This integration of dining allows Airbnb to offer a seamless […]
Four seasons Chat enables guests to send and receive messages with on-property staff before, during and after their stay. The chat is available on the Four Seasons App, Facebook Messenger, WeChat and SMS. In a pre-launch pilot program at 30 hotels, more than half the guests used the service, sending an average of more than […]